This guide outlines the step-by-step process for submitting a billing dispute through the AT&T web portal. Following each step carefully ensures disputes are properly logged and a tracking number is received for reference.

Step-by-Step Instructions

1. Access the Invoice Summary

Navigate to:

Billing → Account → View Invoice Summary

Under Invoice Summary, locate the category of the charge to be disputed:

Monthly

Usage

One-Time Charge

Tax

Fees

Surcharges

Charges available for dispute will display a “D” next to the service entry.

2. Initiate the Dispute

Click on the “D” icon next to the relevant charge.

A pop-up window will appear allowing you to:

Enter the dispute amount

Provide the reason for the dispute

Once complete, submit the dispute.

3. Finalize the Submission (Critical Step)

Important: This step must NOT be skipped. The dispute will not be recorded properly without it.

Go to:

Billing → Disputes → Submit Saved Disputes

Review the dispute(s) listed.

Submit to finalize and receive a tracking number.

Tips for Successful Disputes

Double-check disputed charge details before submission.

Always complete the Submit Saved Disputes step to avoid delays.

Retain the tracking number for future follow-up or audit purposes.